Terms & Conditions
Access to and use of this Website is subject to the terms and conditions set out below. In these terms and conditions the company is described as “STILLA”. By accessing and using this Website, you agree to be bound by these terms and conditions
1. PROTECTING YOUR SECURITY
Personal details which you give us via this Website may be held and processed by us in accordance with the provisions of the Data Protection Act 1998.
2. LOCATION AND JURISDICTION
This website is operated and controlled by STILLA from France and exists under the laws of France. STILLA does not intend to avail itself of any of the laws, protections or benefits of any other jurisdiction. All interactions that occur between STILLA and any person accessing this website or any person communicating electronically with STILLA shall be considered to occur in France where this website is posted and where electronic mail is received. This agreement and the contents of this website shall be governed by and construed in accordance with the laws of France.
3. COPYRIGHT AND TRADE MARKS
The site contains material which is owned or licensed by The Roses Empire and is protected by international copyright, trade mark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, transmit or distribute in any way any material from the site. All rights to trademarks, service marks, copyrights, names, terms, STILLA symbols or designs which are owned or identify and distinguish goods or services owned, used, produced or licensed by, whether registered or not, are hereby reserved. Trademarks, service marks, names, terms or designs owned, used, produced or licensed by STILLA may not be used, copied, or reproduced without the express written consent of STILLA.
5. ORDERS
Orders can be made in writing, online, or by email. Please contact us for further details.
The products are not sold on a return or exchange basis.
6. AVAILABILITY
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. Goods are available on a first come, first served basis and we are not liable if we are unable to supply a particular product.
7. PAYMENT TERMS
You can pay for Products purchased from STILLA by debit card, credit card or bank transfer, via a written agreement. Please contact us for further details.
You must give us authority for payment at the time of order and all card holders will be subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.
8. DELIVERY
We shall not be liable for any delay to deliveries of orders awaiting notification from customers due to issues with their order, late delivery, non-delivery or variation in quantities delivered and in particular shall be entitled to adjust quantities delivered to you where insufficient stock is available to complete or order.
We not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
Where specific courier instructions are given e.g. leave in porch, round the back, with port authorities, on deck, with a acquaintance or neighbour etc, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery), or inform us that the ‘goods were left as instructed’. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery. With any ‘signature optional’ or ‘leave safe’ delivery your rights to claim damage, missing items and non delivery are waived.
If the courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s. A calling card will be left where possible with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a Courier Card may be left card directing you to your nearest depot where you may collect your goods. Please note after a period set by the courier non-collection of the goods will result in the items being returned to The Roses Empire.
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of the goods/products remains with us until such time as payment has been received in full by us.
Amendments to address delivery address details once your order has been processed by us and received by the Courier may not be possible. Any amendments to delivery address may be attempted by the Customer direct with the Courier but is not guaranteed due to security of goods measures ad may hold an additional charge due to redirection of goods.
9. SOCIAL MEDIA POLICY
STILLA engages in the use social media for our customers who enjoy using these channels. Please note STILLA’s social media is monitored. Any comments or posts should be within the recommended guidelines of that social media channel and the European Laws. Any comments or posts that are inappropriate or abusive, directed at other customers, other social media users, STILLA and/or its staff will be recorded and may result in legal proceedings.
10. COMPLAINTS
Not happy? Please send the full details of your complaint with any relevant documentation to contact@stillaflowers.com
Registered office:
STILLA
10 Avenue de la Liberation,
0660 Antibes, France
contact@stillaflowers.com
Tel: +33 (0)6 29 64 67 33