Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on undamaged items (Excluding damage by shipping). You, as a Customer, are obliged to inform us via email before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
To prevent discoloration and fading, keep your preserved flowers away from direct sunlight. Find a shaded spot onboard to display them and enjoy their lasting beauty.
To maintain the longevity of your eternal bouquets, avoid exposing them to unpredictable weather conditions, such as rain, wind, or extreme temperature changes.
Preserved flowers are susceptible to deterioration when exposed to high humidity or water. Ensure they are kept in a dry environment, away from areas prone to moisture accumulation.
If you have bright-colored eternal flowers, be cautious when placing them near light textiles. Color transfers may occur, potentially staining your fabrics. Keep them in a separate area or use protective barriers to preserve the integrity of both your flowers and textiles.
To maintain the vibrant appearance of your eternal flowers, lightly dust them or use cold air to remove any unwanted particles. Avoid using water or cleaning solutions, as they may damage the preservation process
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