FAQ
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ABOUT STILLA
1. What is STILLA?
STILLA is the epitome of haute floristry—where floral design meets artistry, sustainability, and timeless luxury. Born on the French Riviera, we curate bio-preserved floral arrangements that maintain their beauty for over a year, bringing effortless elegance to yachts, private estates, and refined interiors worldwide.
2. How is STILLA different from traditional florists?
Unlike traditional floristry, STILLA creations are not fleeting. Our flowers are meticulously preserved to retain their exquisite beauty for an extended period—without water or maintenance. Each arrangement is crafted with the precision of a couturier, ensuring a statement of sophistication and style.
PRODUCT & CARE
1. Are STILLA flowers natural?
Yes, our flowers are 100% natural. They undergo an advanced bio-preservation process that maintains their softness, vibrancy, and delicate form while eliminating the need for water or sunlight.
2. How long do STILLA arrangements last?
STILLA’s preserved flowers retain their beauty for a year or longer with proper care, making them a lasting investment in luxury.
3. How do I care for my STILLA arrangement?
Minimal care is required. Keep your STILLA flowers away from direct sunlight, high humidity, and excessive handling. A light dusting with a soft brush or air blower will help maintain their pristine condition.
4. Do your arrangements include any synthetic materials?
No, our flowers are 100% real and naturally preserved using eco-friendly techniques. We avoid using synthetic materials, ensuring an authentic and sustainable product.
5. Can STILLA flowers be used outdoors?
Our bio-preserved flowers can be placed outside and will last far longer than any fresh flower arrangement. However, they are not specifically designed for outdoor use. While they can withstand direct sunlight for a few months—often maintaining their beauty for 4-5 months—they are not sunproof. Over time, the intense sunlight and potential exposure to saltwater spray during cruising can cause them to fade or deteriorate more quickly.
For the best results, we recommend displaying them outside during the day and bringing them inside at night to avoid morning mist. Fresh flowers typically last only 4-7 days outdoors and would require multiple replacements during a two-week charter. In contrast, our arrangements can beautifully complement your yacht’s exterior throughout an entire season with minimal care. To preserve their vibrant appearance, it’s best to keep them indoors when not in use or when guests are not onboard.
Order & Shipping
1. How long will it take to complete my project?
On average, our bespoke projects are completed in 5-7 days. However, as we understand the dynamic and fast paced yachting industry, we can have a project completed as fast as 48 hours from approval of quote.
2. Can I request a custom arrangement?
Absolutely. STILLA specializes in bespoke floral artistry, tailored to your space and vision. Our team works closely with clients to craft one-of-a-kind designs that embody elegance and exclusivity.
3. Where does STILLA ship?
From our base in Antibes we hand-deliver from Barcelona to Viareggio. For global destinations, we ship worldwide through our logistical partners.
4. How long does shipping take?
Shipping times vary by destination. We offer express and bespoke delivery options for our clientele to ensure a seamless experience. Please contact us for tailored solutions.
5. What is STILLA’s return policy?
Due to the bespoke nature of our floral arrangements, we do not accept returns. However, in accordance with European consumer law, if your order arrives damaged or defective, you have the right to request a replacement or refund within 14 days of delivery. Please contact our customer service team immediately with photographic evidence within 24hrs from delivery, and we will assist you in resolving the issue promptly.
For more details, please refer to our Terms & Conditions or reach out to us directly.
SUSTAINABILITY
1. How are fresh flowers bad for the environment?
Fresh flowers can have a significant environmental impact due to the high energy use from 24-hour artificial lighting used to grow them, and the carbon footprint associated with their mass production and constant shipping.
They also often contain microplastics, especially found in the traditional Oasis foam they’re typically set in, which can contribute to ocean pollution if disposed of improperly. In contrast, STILLA’s bio-preserved flowers naturally decompose at the end of their lifespan, offering a sustainable and eco-friendly alternative that aligns perfectly with responsible yachting practices.
2. Are preserved flowers eco-friendly?
Yes. STILLA flowers require no water, reducing waste and carbon footprint compared to fresh-cut floristry. Our packaging is designed with sustainability in mind, reflecting our commitment to responsible luxury.
3. What happens to the flowers after a year?
After a year, STILLA’s flowers may begin to lose some of their freshness, but they still retain much of their beauty. At this point, we encourage clients to embrace a fresh new look for their yacht’s interior.
Through our STILLA Purpose initiative, we give your old arrangements a second life. Instead of discarding them, we refresh and donate these flowers to local care institutions, where they continue to bring joy to others. This practice not only aligns with our commitment to sustainability but also reflects our dedication to the circular economy, ensuring that every arrangement has a meaningful and extended purpose.